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Top Up and Payments

Before using platform resources, add credits to your account. You can get there from the payment button in the top-right corner of the page, or via Billing & Payments in the left-hand menu.

First top-up: complete your checkout information​

Before your first payment, set up your billing information and payment method:

  1. Go to the Billing & Payments > Payment tab.
  2. In the Billing Information section, click Add Billing Address and fill in:
    • Name, country, postal code, state/province, city (fields adjust by country; for Taiwan, county and district), and address
    • Type of entity: Individual or Company. If you choose Company, also fill in the company name and Tax ID / VAT number.
  3. In the Payment Methods section, click Add payment method and enter the card number, expiry month/year, and security code.

Add credits​

  1. Go to the Billing & Payments > Overview tab and click the Pay button in the One time payment section.
  2. Enter the amount of credits to add. The amount must not be lower than the minimum payment (set by the platform).
  3. Click Continue to Payment.
  4. The saved credit card is used by default; you can also add another card to pay with.
  5. Click Pay to finish. Once the payment completes, the Current credit balance updates immediately.

Overview tab​

  • Current credit balance: updates immediately after each top-up
  • One time payment: start a top-up
  • Credit History: the date, time, spend record, amount, and account balance of every transaction; query the past 7, 14, or 30 days, or a custom range (up to 30 days)

Payment tab​

  • Payment Methods: manage saved credit cards; remove, replace, or add cards
  • Billing Information: account name, address, and entity type; click Edit to modify
  • Billing Account: view the user ID, name, and email

Payment History tab​

Every top-up is listed individually, including the payment time, transaction status, amount, and transaction ID. Click View at the end of a transaction row to see the invoice number and other transaction details.